How long does it take to make match boxes or other objects?
Most items are made-to-order. The lead time will always
be displayed on Rat Hill's home page.
Build times for bespoke items will vary depending
on object, paper choice and quantity desired.
Ready to ship items will be noted as such in the product description.
Ready to ship items will be noted as such in the product description.
Where do you ship and what are the rates? At present, Rat Hill only ships within the United States.
However, overseas and Canada shipping requests will be considered
depending on the product. We currently are a small
operation, so even though we don't provide discount shipping, we look forward
to collaborating with you on other aspects of your purchase.
depending on the product. We currently are a small
operation, so even though we don't provide discount shipping, we look forward
to collaborating with you on other aspects of your purchase.
What is the return & cancellation policy?
Rat Hill values your satisfaction, but please remember your object
is handmade and often bespoke. So, we cannot accept most returns.
However, if something with your order is
completely wrong, contact us immediately and we'll discuss.
Cancellations are accepted within 24 hours of your order.
*Rat Hill reserves the right to cancel orders or refuse service at any time.*
Are all of your creations offered online?
Simply put, they are not.
We make and sell products for in-person shopping at Abide Interiors
in Downtown Edmond, as well as bespoke items for individual customers and items
displayed on our website. If you see or think of an item that isn't offered
on the site, contact us and we'll collaborate.